Terms and Conditions

EXCHANGE POLICIES - RETURN AND GUARANTEES

RETURNS & EXCHANGES

General Returns Policy

I already received my CORELLI shoes!

Once you receive the product, verify that it is in perfect condition. Test the shoes on a clean, smooth surface to avoid damaging them.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can assess the problem and resolve it.

Below, we detail the circumstances (reasons) in which it is possible to return a product; as well as the steps that as a customer you must follow to make a return effective. However, it is necessary to point out that these reasons and steps do not necessarily apply to all products.

(*) All changes will be made in our store, remember that the product must be in the conditions it was delivered to you and you must have your receipt.

(*) To initiate a return or size change, you can contact us at corelliperu@gmail.com /industriadecalzadoscorelli@gmail.com .

(*) If your return or size change is accepted, we will send you an email and/or WhatsApp confirmation, as well as instructions on how and where to send your package. Items sent to us will not be accepted; without first requesting a return or size change, if applicable.

  1. Product Failure

Product failure returns include:

  • Defective product (that has suffered failures in the manufacturing process )
  • Product with signs of use
  • Missing accessories
  • Product with characteristics different from those requested

Considerations

  • You can return the product within a maximum period of 15 (fifteen) business days, the period counting, from the date you received your order.
  • The product must be returned in the same conditions (packaging, labels, seals) as it was received.
  • If in the first 30 calendar days of receiving the product, it presents a defect due to manufacturing failure and not due to improper use , (SEE WARRANTY POLICIES) , then send an email to: corelliperu@gmail.com / industriadecalzadoscorelli@gmail. com with the subject: " Claim + Proof of Sale No. "+Full name; DNI , indicating the details and photos of the problem in order to evaluate your claim.

  • If the product has a defect or factory failure, an evaluation will be carried out by our area in charge.

  • Subsequently, you must take the product to the authorized CORELLI store; located at jr.los amelos 2274-urb.san ignacio-san juan de lurigancho

Monday to Friday from 8am to 1pm.

 

  • It is necessary to present proof of payment (slip or invoice) that certifies the purchase made.

 

  • To approve a return due to product failure, the product must go through a Quality Control process, this process can take up to 30 business days. After that, we will send you an email with the corresponding report, with the steps to follow to resolve your claim.
  • If the product meets all the conditions to be returned, the product exchange or money refund will be processed as appropriate for the original amount . (Only applies to online unit sales). Please remember that it may take some time for your bank or credit card company to process and send the refund as well.

  • However, if our store determines that the failure or damage was caused by improper or inappropriate use by the customer, such as:
  • Inappropriate use by customer
  • Damaged or deteriorated by the client.
  • Worn from customer use.
  • With grease, lipstick, makeup, pen or ink stains.
  • With signs of having been in contact with substances such as alcohol, benzine, thinner, perfume, acetone, some type
  • With scratches, glue residue, decals or stickers.
  • For having washed it improperly
  • Our store will not assume the warranty for it.

Note: There is no guarantee for product promotions and/or clearance sales.

  1. Size change

Considerations

  • Any change in shoe size will be made within a period of 7 (seven) business days ; This period begins from the day you receive your order.
  • The product must be returned in the same conditions (packaging, labels, seals) as it was received.
  • We recommend that you try the product on a clean and smooth surface to avoid marks of use in case you have to make any changes.
  • To exchange a product by size, you must send your full name, ID and purchase receipt, as follows:

1.Sending an e-mail to corelliperu@gmail.com /industriadecalzadoscorelli@gmail.com , with the subject: “Online exchange + Sales Receipt Number ” + ID Number , in order to provide you with the most convenient solution.

2. Sending WhatsApp to 921-279-346

3. After you have sent either by mail and/or WhatsApp the size change request, you would have to go to our physical store located at jr.los amelos 2274-urb.san ignacio-san juan de lurigancho World. Monday to Friday from 8am to 1pm.

  • It is necessary to present proof of payment (slip or invoice) that certifies the purchase made.
  • Subsequently, it will be verified that the product is in the same conditions in which it was delivered and the exchange will be made for another size (subject to stock availability).
  • There are no refunds for product amount or shipping costs or any other service regarding size changes.
  • Changes in sizes will not be accepted if the footwear is in the following conditions:
  • Damaged or deteriorated.
  • With grease stains, lipstick, makeup, glue, pen or ink, etc.
  • With scratches, etc.
  • Washed